01
Service-Based Work
- Completed milestones are non-refundable
- Partial refunds may be issued for incomplete work
02
Custom AI and Development Projects
Due to the customized nature of delivery:
- No refunds after project initiation
- Exceptions may be considered at Modulemint’s discretion
03
Subscription Services
- Non-refundable after billing
- Cancellation applies to future billing cycles
04
International Payments
- Refunds will be processed in the original currency where possible
- Transaction fees, taxes, or currency conversion charges may not be refundable
05
Dispute Resolution
In case of disputes:
- Both parties agree to attempt resolution amicably
- If unresolved, arbitration or legal action may apply
06
Refund Requests
Contact: hello@modulemint.com
Include:
- Project details
- Payment proof
- Reason for request
07
Processing Timeline
Approved refunds will be processed within 7–14 business days.